Technician Access
Remote Support
Please read and accept the disclaimer below before connecting with a technician.
Remote Support Disclaimer
By proceeding to remote support, you acknowledge and agree to the following terms and conditions:
1.
Scope of Support
- The remote support services provided are limited to the specific issue or task discussed and agreed upon.
- The support technician will attempt to diagnose and resolve issues remotely but does not guarantee the resolution of all problems.
2.
Security and Data Privacy
- You understand and accept that remote support involves the sharing of your computer screen and potentially sensitive information.
- It is your responsibility to ensure the security of your data and to close any confidential or personal information before initiating remote support.
3.
User Responsibility
- You agree to follow the instructions provided by the support technician and to provide accurate information regarding the issue being addressed.
- You are responsible for backing up your data before any remote support session.
4.
Liability
- The support technician and the providing entity are not liable for any data loss, damage to hardware, or other consequences that may arise during or after remote support.
- In no event shall the support technician or the providing entity be liable for any indirect, incidental, or consequential damages.
5.
No Warranty
- Remote support services are provided "as is" without any warranty, either expressed or implied.
6.
Payment
- At the end of the remote support session, all non-account or maintenance clients will be asked to complete payment by way of credit card.
Having trouble connecting? Call us on 07 3863 0700